Anchor of Love Care is committed to delivering exceptional live-in care and companionship services, empowering individuals to maintain independence, dignity, and quality of life in the comfort of their homes. By using our website or any of our services, you (“Client,” “User,” “You,” or “Your”) agree to the following legally binding Terms of Service (“Terms,” “Agreement”).

If you do not agree to these Terms, or if you are under the age of 18, please do not use or access our website or services.

 

I. DEFINITIONS
Under the terms of this Agreement,  Anchor of  Love Care, is synonymous with “Company”, as well as “We”, “Us”, or “Our”. “Customer” shall have the same meaning as “User”, “Client”, “You” or “Your” or your authorised representative. The term “Parties” shall mean the Company and the Client when used collectively.II. USAGE OF SERVICES AND WEBSITE

Clients and Users are permitted to access and utilize our website to review informational content, obtain detailed insights regarding our services, or submit inquiries. Clients and Users acknowledge and agree to refrain from employing data mining techniques, automated tools such as robots, or engaging in any actions intended to manipulate our website. Furthermore, Users and Clients shall not misrepresent any individual, member, organization, or third party in relation to any product or service without explicit authorization from the relevant party. Additionally, the website must not be utilised for any improper or unauthorised purposes. All Users and Clients agree to abstain from actions that compromise or interfere with the security, integrity, or functionality of our website, services, or resources.

III. FINANCIAL INFORMATION

We collect and store payment and financial data securely to process care service payments. All financial data is managed by authorized personnel only and in compliance with relevant data protection laws. For more details, refer to our Privacy Policy.

Contact:
📧 Email: info@anchoroflovecareltd.co.uk.

IV. FEES AND BILLING

All service fees are outlined in our pricing documents, available upon request. Payment must be made via authorized methods, including direct debit, credit/debit cards, or bank transfer. Clients agree to keep payment details up-to-date and accurate.

Late or failed payments may result in service interruption or cancellation.

V. CUSTOMER SERVICE

Clients, Users, or their authorised representative can contact our Customer Support Department on a first come-first served basis. Clients are encouraged to send our Customer Service Department an email containing: their username and account number; date; and a description of their challenge or problem or can email our Customer Support Representative at: info@anchoroflovecare.co.uk. Our Hours of Operation are: 9:30 – 6pm.
VI. CANCELLATION POLICY

By the Company:
We reserve the right to cancel services with 7 days’ notice due to non-payment, breach of agreement, or misconduct.

By the Client:
Clients must provide a 28-day written notice via email to terminate services.