Privacy Policy

Thank you for visiting our website. Anchor of Love Care (hereinafter referred to as the “Company”) is dedicated to delivering high-quality Live-In Care services, enabling individuals to maintain their independence and autonomy within the comfort of their homes. We are equally committed to safeguarding the privacy of our Clients and Companionship staffs.

This  Privacy Policy outlines how Anchor of Love Care collects, uses, stores, and shares personal information. It explains your rights and how you can access, update, or correct your personal data. This policy applies to all interactions with our Company, including online inquiries, service agreements, and communication with our client and staffs.

I. DEFINITIONS

The definitions used in this Privacy Policy align with those outlined in Article 4 of the General Data Protection Regulation (GDPR). For the purposes of this document:

  • “Client,” “Customer,” “You,” or “Your” refers to any individual receiving or inquiring about care services.

  • “Carer” or “Caregiver” refers to an individual employed or contracted to provide care services on behalf of the Company.

  • “Personal data” refers to any information that can identify you directly or indirectly, as defined by GDPR

II. INFORMATION WE COLLECT

This policy applies to all individuals who engage with Anchor of Love Care via our website, application forms, telephone, email, or in person.

We may collect the following personal data:

  • Full legal name

  • Email address

  • Contact details (phone number, address, etc.)

  • Health or medical information relevant to your care

  • Any other information necessary to provide safe and effective care services

This information is considered “personal data” under GDPR Article 4(1) and is collected strictly to support our core service functions.

III. HOW INFORMATION IS SHARED

Anchor of Love Care does not sell or rent your personal data to third parties.

However, your information may be shared internally with authorised employees or contracted companionship when necessary for:

  • Matching you with a suitable companionship

  • Providing ongoing care services

  • Ensuring appropriate support and communication

All data sharing is compliant with GDPR Articles 13 and 14. All Carers undergo identity checks and vetting to uphold our safeguarding standards.

IV. PURPOSE OF DATA USE

We collect and process personal information to:

  • Provide and coordinate our services

  • Match clients with qualified and appropriate Companion staff

  • Issue accurate billing and ensure timely payments

  • Communicate effectively with you or your representatives

  • Fulfil any legal, medical, or operational requirements

All personal data is handled in accordance with GDPR and used only for legitimate business purposes directly related to your care.

IV. PURPOSE OF DATA USE

We collect and process personal information to:

  • Provide and coordinate live-in care services

  • Match clients with qualified and appropriate Companionship staff

  • Issue accurate billing and ensure timely payments

  • Communicate effectively with you or your representatives

  • Fulfil any legal, medical, or operational requirements

All personal data is handled in accordance with GDPR and used only for legitimate business purposes directly related to your care.

VI. YOUR RIGHTS UNDER GDPR

As a data subject, you have the right to:

  • Access the personal data we hold about you

  • Rectify inaccurate or incomplete data

  • Request erasure of data under certain conditions

  • Object to processing or withdraw consent

  • Lodge a complaint with the appropriate supervisory authority

All data requests must include verifiable identification and be submitted via email, post, or telephone.

Contact Our Data Protection Officer

Anchor of Love Care Ltd
📞 Telephone: 07309063458
📧 Email: info@anchoroflovecare.uk

If you believe your data has been processed in breach of the GDPR, you have the right to file a complaint with the Information Commissioner's Office (ICO) in the UK.